Pre-Admission Program
We provide support and guidance between booking and admission
The Arrow Health Pre-Admission Support Program is a valuable and free service for clients who have booked an admission with Arrow Health. This program aims to provide comprehensive support and guidance to clients throughout their journey from booking an admission to the actual admission date, ensuring a smoother transition and a more positive treatment experience.
Key Features
Personalised Weekly Calls
Clients who have confirmed their admission with Arrow Health are assigned a dedicated intake support worker. This trained professional reaches out to the client on a weekly basis, establishing a consistent and supportive connection.
Emotional and Practical Support
The intake support worker is equipped to provide emotional support, address any concerns, and answer questions the client might have about the upcoming treatment process. They also assist with logistical and practical matters related to the admission, such as what to pack, transportation arrangements, and paperwork.
Information Sharing
The Pre-Admission Program ensures that clients are well-informed about what to expect during their treatment. This includes details about the treatment approach, therapy modalities, daily routines, and any specific requirements or guidelines.
Customised Guidance
The support worker tailors their guidance and information sharing to the individual needs of each client. They take into consideration any specific preferences, medical history, or concerns the client may have.
Building Rapport
By providing ongoing support and maintaining regular contact, the support worker aims to build a positive rapport with the client. This rapport can contribute to a greater sense of comfort and ease when the client arrives for treatment.
Addressing Anxiety
The period leading up to admission can be anxiety-inducing for many clients. Weekly calls help alleviate this anxiety by offering a reliable channel for clients to discuss their worries, uncertainties, and expectations.
Enhancing Engagement
By engaging with clients prior to admission, Arrow Health aims to establish a foundation of trust and collaboration. This often leads to increased engagement and participation once the client starts their treatment program.
Continuity of Care
The Pre-Admission Support Program emphasises continuity of care, ensuring that the transition from the initial contact to the treatment itself is as seamless as possible.
Get In Touch
With our help, addiction is treatable and recovery is achievable.
Need Help? Call us.
03 9533 7888
All phones are answered by a person. No recorded messages.
enquiries@arrowhealth.com.au
86A Kooyong Rd, Armadale VIC 3143
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We respond within 1 business day.
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