Frequently Asked Questions

General | Treatment | Detox & Withdrawal | Inpatient

General

How do I know if I need help for my alcohol or other drug use?

If you are asking yourself this question, it usually means that your substance use has become a problem for you and it’s likely you need help. What we suggest is that you contact us and have a chat about your circumstances so we can provide some information and advice about various treatment options. You might choose to book in a session with one of our specialised Alcohol & Other Drug counsellors or psychologists, or take our ‘Am I an Addict’ quiz – or both!

What do I do if I think a friend or family member has a problem with alcohol or other drugs?

Everyone is different and every situation is unique. It’s often helpful to talk it through with a professional to help you work out the best approach. Give us a call or send us an email to have a chat about your concerns.

We have a free support program for people who are concerned about a loved one’s substance use. We also provide a range of support for families including intervention services. If you are unsure or would like some more information please take our ‘Are They an Addict’ quiz.

What is the purpose of Arrow Health’s programs?

To bring people together to change lives.
Our programs have been developed to help individuals suffering from substance use disorder and addiction. Our programs provide an opportunity to learn about the disease, manage how to live with it, and plan for the future.

What should I expect during the intake and assessment process?

When you book an initial intake assessment, you will have a 30 – 60 minute phone call with a member of our intake team. During this call, our staff will work with you to understand your unique situation and recommend the best approach for your treatment and recovery.

You will be provided with various options for treatment for your consideration. These may include counselling, hospital detox and withdrawal, rehab, inpatient or outpatient programs, or a referral. If you choose to join one of our inpatient programs, you will be offered support through our pre-admission program to help you navigate the days leading up to your admission at Arrow Health.

Is addiction treatment confidential?

The Commonwealth’s Privacy Act 1988 protects the privacy of your health information. In general most of what you inform your medical team of remains confidential, however there are some exemptions to this:

There is a serious risk to you or another person
It’s required by law
It’s part of approved research
There are overwhelming external interests

How do I support a loved one who is in addiction treatment?

There are a number of ways in which you can support a loved one in addiction treatment. We provide a number of services to support families, including our free family support program and family counselling. We also have numerous resources within our blog posts to help provide information including how to support your friend battling substance use disorder, and how to talk to someone about their addiction.

What if I have a co-occurring mental health disorder?

Arrow Health have onsite psychiatrists and our team are experienced in supporting people suffering from dual diagnosis.

How long does treatment generally last?

Up to 28 days for detox and withdrawal and 30-90 days for rehab with the option to extend and/or attend Day Programs or Aftercare programs.

Treatment duration varies. We provide short-term detox programs to longer-term rehabilitation depending on an individual’s needs.

How do I choose the right AOD treatment provider?

It can feel overwhelming when trying to choose a suitable AOD treatment provider. Some important aspects to consider include:

Is the facility accredited?
Are the staff qualified and experienced?
What is the centre’s approach to treatment?

We have put together some resources to help you through this experience. Please take a read of our blog – What to look out for when choosing AOD Treatment.

We have also compiled a list of questions for you to have ready when reaching out to AOD treatment centres. Download our ‘Questions to Ask’ PDF.

What is the cost of treatment, and is financial assistance available?

Costs vary depending on the program and duration. Please call us or visit our fees page for more info.

What types of treatment programs are available?

We offer a range of programs, including counselling, detox and withdrawal, inpatient and outpatient rehab programs, and family support services.

Can I continue working or studying while undergoing treatment?

There are a range of options available for those who have commitments that they are unable to take time away from to complete an inpatient stay. Both our outpatient program and counselling sessions are available for those who need time available elsewhere outside of treatment.

What kind of therapies are used in treatment at Arrow Health?

At Arrow Health, our programs are international best-practise and based on the Minnesota Model and Therapeutic Community Model.

Our holistic approach treats clients through a mix of therapeutic approaches including:

Neuroscience
Medical Detox and abstinence
Cognitive behavioural therapy
Dialectical behavioural therapy
Psycho-education
Group therapy
Psychotherapy
Psychoanalysis
Therapeutic Community
Self-efficacy and motivation
Mindfulness based interventions
Family therapy

What role does family play in addiction treatment?

At Arrow Health we believe that families play an important role in recovery and we provide a number of support services for families. Including our Free Family First Step Program

Are medications used in treatment?

Arrow Health operates a private hospital where medications are utilised as required and prescribed. Our Doctors are experts in their fields, experienced in treating addiction, and will work with patients on an individual basis.

Can I bring my medication with me to treatment?

Yes. Any prescribed medication you are on will need to be provided to the admissions team upon your arrival. This will be administered throughout your treatment under staff supervision. Please ensure you bring original pharmacy scripts that accompany all medication.

What are the success rates of treatment?

There are multiple factors which can contribute to the success rates of treatment.
Recovery is a deeply personal journey and many elements can influence its outcome including:

readiness for change
type and duration of treatment
support systems
co-occurring mental health conditions

Recovery is a continuous process and success may look different for everyone.

At Arrow Health, our tailored approach offers support to meet individual’s unique needs to improve the likelihood of success over time.

Treatment

What types of treatment programs are available?

We offer a range of programs, including counselling, detox and withdrawal, inpatient and outpatient rehab programs, and family support services.

How long does treatment generally last?

Up to 28 days for detox and withdrawal and 30-90 days for rehab with the option to extend and/or attend Day Programs or Aftercare programs.

Treatment duration varies. We provide short-term detox programs to longer-term rehabilitation depending on an individual’s needs.

What is the cost of treatment, and is financial assistance available?

Costs vary depending on the program and duration. Please call us or visit our fees page for more info.

Can I continue working or studying while undergoing treatment?

What kind of therapies are used in treatment at Arrow Health?

At Arrow Health, our programs are international best-practise and based on the Minnesota Model and Therapeutic Community Model.

Our holistic approach treats clients through a mix of therapeutic approaches including:

Neuroscience
Medical Detox and abstinence
Cognitive behavioural therapy
Dialectical behavioural therapy
Psycho-education
Group therapy
Psychotherapy
Psychoanalysis
Therapeutic Community
Self-efficacy and motivation
Mindfulness based interventions
Family therapy

What role does family play in addiction treatment?

At Arrow Health we believe that families play an important role in recovery and we provide a number of support services for families. Including our Free Family First Step Program

Are medications used in treatment?

Can I bring my medication with me to treatment?

What are the success rates of treatment?

There are multiple factors which can contribute to the success rates of treatment.
Recovery is a deeply personal journey and many elements can influence its outcome including:

readiness for change
type and duration of treatment
support systems
co-occurring mental health conditions

Recovery is a continuous process and success may look different for everyone.

At Arrow Health, our tailored approach offers support to meet individual’s unique needs to improve the likelihood of success over time.

Detox & Withdrawal

How do I know if I need a detox or just rehab?

Different drugs require different approaches. What we suggest is that you come in, meet with us, have a chat, do an assessment with one of our experts and we will provide advice on the best way forward for you.

Will I be alone? What happens if I have a panic attack at night?

You won’t be alone. We are there to support you through this. Our 24/7 nursing team, experienced in mental health will be checking in with you, monitoring you, conducting medical observations and most of all making sure you are comfortable and settled.

Is it like being in hospital?”

No. There are no vinyl floors, no gowns or uniforms, it’s quiet and everyone has their own room with a double bed and ensuite.

Are there doctors onsite?

All treatment is delivered under the medical guidance of our consulting doctors. Doctors visits a number of times every week in conjunction with our consulting Psychiatrists and if medical attention is required outside of these times, we work in partnership with the doctors at Kyneton hospital and Brooke Street Medical Center which are only 10 minutes away.

Will I be in pain?

Your symptoms will depend on your own unique situation including what you’ve been using, for how long, how much and your personal biology. The nurses will support and monitor you to ensure you are as comfortable as possible.

Is the food like hospital food?

No! We have an onsite chef who prepares fresh meals daily and caters to any dietary requirements.

What should I expect when I first arrive?

You will be welcomed by a nurse who will do a medical check-up. Next, you will see a doctor who will discuss the detox process with you and come up with a detox plan that will be tailored to your personal, unique needs. This will be done in collaboration with you to make sure the process will work for you, where you’re at and what you need.

What happens in the first few days, week and beyond?

It sounds counter-intuitive but the first few days are all about settling in, taking a break and getting comfortable with your surroundings. It is hard work battling through addiction. Sometimes the best place to start is to just have a rest. Detox is a step by step process and a doctor will sign off on each stage of the program.

What should I expect physically and emotionally?

Symptoms experienced during withdrawal can be mild or severe, depending on how long you’ve been using for, what drug(s), your age and health, psychological characteristics and more.
The symptoms you experience during detox can range from mild to severe. Withdrawal often feels like the opposite of the drug you have been using. For example, when you are withdrawing from a depressant (like alcohol or Valium) you may feel restless and agitated or have tremors. The symptoms vary between different people and different drugs. Search here to learn about withdrawal symptoms for specific drugs.

Some people experience Post Acute Withdrawal Symptoms (PAWS) which is why we often recommend detox followed by rehab. PAWS refers to ongoing withdrawal symptoms that are largely psychological and mood-related and can continue after acute withdrawal symptoms have gone away.

Symptoms of PAWS are unique to each drug. Common symptoms include:

Hostility or aggression
Anxiety, panic, or fear
Irritability and mood swings
Depression
Exhaustion or fatigue
Inability to sleep
Trouble concentrating or thinking
Loss of interest in sex
Anhedonia, or the inability to feel pleasure
Trouble with memory
Sensitivity to stressful situations

Go to the Australian Drug Foundation article on withdrawal for more information.

Inpatient

What can I expect when I first arrive at the Bentinck?

From the moment you walk through the front door you can expect to be warmly welcomed by Arrow Health staff and fellow residents. Your peers will be quick to introduce themselves, show you to your room and give you a tour of the facility. Once you enter our Therapeutic Community (TC) the journey of recovery begins. From the get-go we support all new arrivals to engage in the program. Arrow Health has no ‘grace’ period and it is our expectation that clients will endeavour to make the most of this special opportunity to reset, heal, be challenged, learn, and recover.

Can I apply for Centrelink benefits whilst at The Bentinck? If so, what is the process?

Your case manager is able to commence the application process online, they will then provide you with a document allowing you to nominate a support person to follow up your Centrelink application on your behalf.

What happens if I have urgent financial or work-related issues to attend to?

Once you have settled in, your case manager will work with you to create a plan of action.

What happens if I have ongoing legal issues and am due to appear in court whilst at the Bentinck?

Once you have settled in, our forensic team will work with your case manager to assist you and communicate with your informant and solicitor as required during your stay. Provided we are given sufficient notice we can arrange transport and support to any scheduled court appearance. Please note forensic services, travel and supervision fees will apply for each court appearance and additional case work you require.

What if I need to see a physiotherapist or dentist?

We strongly recommend that your time with Arrow be dedicated to your recovery. Our medical team will assess any health concerns and determine if they are urgent. If the issue is deemed non-urgent and unlikely to cause deterioration or disruption during your stay, it will be addressed in your aftercare plan. Urgent matters, or those causing pain, will be prioritised and managed promptly.

On what grounds will I be withdrawn or discharged from the program?

Our Therapeutic Community is governed by a set of non-negotiable rules to uphold and maintain the safety of the community, staff, and individuals. If you break these rules, values, and guidelines, you may be withdrawn or discharged for a period of time determined by the clinical team. We do however put emphasis on behaviour change and depending on the seriousness of the breach, the clinical team may decide to support you through a behaviour support plan or an individual recovery plan.

Please note that Arrow Health have the absolute discretion to terminate a client's inpatient stay in the event of serious infractions of the Fundamental Rules (detailed in the Residential and Hospital Agreement).

Can I speak to my family and/or partner once I arrive?

No. Our team will contact your nominated loved one to let them know you have
arrived safely. You can make phone calls to people on your approved contact list on your allocated day the week following your admission.

What if I choose to self-discharge and leave the program against staff advice?

If you choose to leave against staff advice, we will support you in contacting your family to inform them of your decision and arrange transportation. If transportation cannot be arranged with your family, we will provide transport to the nearest train station.

Please note that if your family is picking you up, you will not be permitted to remain in the Therapeutic Community while waiting. Additionally, if you discharge against advice, you will not be eligible for any of Arrow Health’s discharge programs, as these are reserved for those who complete their program. If you wish to re-enter the program after self-discharge, you will need to contact our intake team to reapply.

What should I bring with me to residential treatment?

After you have enrolled into a residential treatment program at Arrow Health, we will provide you with an information booklet which includes all the information you need prior to your arrival. Our pre-admission program will also ensure that you are supported and your questions answered.

You can also take a look at our what to pack for detox blog post, which contains some of this information.

What if I have not packed enough clothes or forgotten a pair of shoes?

You can provide a list to staff of what you need, they will contact your family to organise your items to be dropped at our Armadale office or Woodend, whichever is closer. In your first 30 days you are eligible for the weekly shopping service where you are able to purchase a limited supply of necessary items. Additionally, we do keep a supply of second-hand items donated by previous residents and staff if you require clothing urgently. Please note there are laundry facilities on premises and clients can wash personal items.

Should I bring any physical cash?

No. It is not necessary, as mentioned above $300 client cash is initially invoiced to cover the cost of incidentals during treatment (e.g. medication, cigarettes, shampoo), any cash bought onsite will be immediately deposited into your client cash account as we do not keep any cash on premises

How do I order and pay for personal items such as toiletries, medication, and cigarettes when I am there?

Ideally you should ensure you have all required items with you on admission. In the event you forget something, or run out of something, in your first 30 days you can take advantage of the weekly shop. You will be asked to submit a shopping list request for basic necessities each Tuesday, this will be reviewed by the clinical team and each Wednesday, the facilities manager will purchase the approved items on your behalf utilising your client cash.

If your stay is more than 30 days, you will be required to purchase required items when you are on leave.