Pre-Admission Program
Structured support from the day you book to the day you walk through our doors. Send A FormCall Now For Free AdviceThe Arrow Health Pre-Admission Support Program is a free service for anyone who has confirmed an admission with us. It exists to close the gap between deciding to get help and actually arriving, a period that’s often the most anxious part of the entire process.
Once your admission is confirmed, you’re assigned a dedicated intake support worker who contacts you within 7 days and stays in touch on a weekly basis right up until your admission date. This gives every resident a consistent point of contact rather than a wait with no communication.
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Key Features
Personalised Weekly Calls
Once your admission is confirmed, you’re assigned a dedicated intake support worker who reaches out weekly, at a time that suits you, to build a consistent and supportive connection ahead of admission.
Emotional and Practical Support
Your support worker provides emotional support, answers questions about the treatment process, and helps with practical matters such as what to pack, transport arrangements, and paperwork.
Information Sharing
You’ll be kept informed on what to expect during treatment, including the treatment approach, therapy modalities, daily routines, and any specific requirements before you arrive.
Customised Guidance
Guidance is tailored to your circumstances, taking into account your preferences, medical history, current substance use, living situation, and family context. Where family dynamics are part of the picture, this often runs alongside our family support program.
Building Rapport
Regular contact with the same support worker means you arrive as a resident already familiar with a friendly, trusted face, reducing the uncertainty that usually comes with admission day.
Addressing Anxiety
The lead up to admission is anxiety-inducing for most people. Weekly calls give residents a reliable channel to raise worries, ask questions, and talk through expectations before they arrive, rather than carrying that anxiety alone.
Enhancing Engagement
Early engagement builds trust and collaboration before treatment even starts. Residents who’ve had this contact tend to arrive more settled and more willing to participate from day one.
Continuity of Care
The program is designed so the transition from first contact through to admission is seamless, with no gap in communication or support between booking and arrival. From here, most residents move into either our inpatient program or a supervised medical detox, depending on what your assessment has identified.
Does private health insurance cover any of the costs?
Yes. Arrow Health is a private health fund endorsed facility. Our programs run within our very own accredited Private Hospital. The private health fund excess and gap payment will vary depending on your level of cover.
What happens between booking my admission and arriving at Arrow Health?
Once your admission is confirmed, you’re assigned a dedicated intake support worker who contacts you within 7 days. From there you’ll have weekly calls covering what to expect, practical preparation such as packing and transport, and any questions or concerns as they come up, right up until your admission date.
What questions will I be asked before I'm admitted?
Your intake support worker will ask about your substance use history, medical history, current living situation, and any family context that’s relevant to your treatment. This isn’t a test or an interrogation, it’s used to tailor the guidance and information you’re given ahead of admission.
How soon will I be contacted after confirming my admission?
Your intake support worker will make contact within 7 days of your admission being confirmed, and continue reaching out weekly until you arrive.
What does the intake support worker actually help with?
They provide emotional support, answer questions about treatment, and help with logistics like what to pack, transport, and paperwork. They also tailor information to your circumstances, including medical history, current substance use, and family situation.
Pre-admission is the first stage of a continuous relationship. That relationship doesn’t end at discharge, it carries through into our aftercare program once treatment is complete.