Please complete and return to our Intake & Assessment Team via the submit button at the end of the form.
One of the team will contact you within 24 hours to proceed with the next step.
Are you concerned about yourself or someone you love? Would you like to chat with someone about addiction?
Register for a free 20 minute phone consultation with one of our friendly clinicians.
FREE Family First Step Program
If you are interested in joining the Family First Step Program or want to find out more, please complete the form below and one of our family therapists will be in touch within 1 business day.
Information Session Enquiry
To find out more about our information sessions, please complete the form below and we will be in touch within 1 business day.
Download 'Am I Covered?' PDF
To download the ‘Am I Covered’ PDF please complete the form below.
Download Questions To Ask When Choosing a Private Rehab
Please complete the form below and we will email you a copy of the PDF.
Intervention Service
To request an intervention, please complete the form below and we will be in touch within 1 business day.
VicRoads Behaviour Change Program
To find out more about our VicRoads Behaviour Change Program, please complete the form below and we will be in touch within 1 business day.
Enquiry Form
To find out more about our programs, please complete the form below and we will be in touch within 1 business day.
VicRoads Behaviour Change Program
Refund Policy
Cancellation and Refund Policy
Arrow Health has a strict policy for cancellations and refunds. There is a high demand for these programs which means that if you book in and don’t attend, that is a place that someone else could have taken but missed out. Therefore, to receive a full refund, you must give us a minimum of 5 business days’ notice before the commencement of your first session if you are not attending the booked course. If you do not give 5 business days’ notice of your non-attendance you will not be eligible for a refund.
Non-refundable fees which apply to all program cancellations:
$50 administration fee
$67 VicRoads Recovery Fee
$25.00 fee (Copy of Certificate of Completion)
If you breach the client’s rights and responsibilities policy and Arrow Health cancels your attendance, you will be ineligible for a refund and ineligible to transfer to another Behaviour Change Program provided by Arrow Health.
If you miss any of the course dates or are late to any of the sessions, you will not be granted entry to the course and will be ineligible for a refund. Please refer to our transfer policy. In the event that you are unwell, and do not attend the program, you will be required to present a medical certificate within 5 business days of the program commencement date, to be eligible to transfer to another program in line with our Transfer Policy.
If you wish to transfer to another program, please refer to the Transfer Policy below.
Transfer Policy
Upon payment of your program, you have reserved your spot for the specified date. You are required to attend the dates booked. Should you wish to transfer to another date, you must notify Arrow Health at least 5 business days’ prior to the first session. A transfer to another date will only be allowed if there are vacancies, and you provide us with sufficient notice. Transfers requested with less than 5 business days’ notice may result in you forfeiting your fees paid unless you can demonstrate a satisfactory reason for being unable to attend and provide documentation and evidence of this, such as a medical certificate.
If you attend the first session, and then are unable to attend the subsequent session(s), with documented evidence such as a medical certificate, you may be able to transfer to another session. This will incur a $100 transfer fee. Transfers with less than 5 business days’ notice and or no medical or documented evidence will require a new spot to be secured and will incur the full cost. In the event that you do not provide Arrow Health with sufficient notice as specified above, with no documentation, you will forfeit all fees paid and will be required to rebook and pay at full cost.