Frequently Asked Questions

General

How do I know if I need help for my alcohol or other drug use?

If you are asking yourself this question, it usually means that your substance use has become a problem for you and it’s likely you need help. What we suggest is that you contact us and have a chat about your circumstances so we can provide some information and advice about various treatment options. You might choose to book in a session with one of our specialised Alcohol & Other Drug counsellors or psychologists, or take our ‘Am I an Addict’ quiz – or both! .

What do I do if I think a friend or family member has a problem with alcohol or other drugs?

Everyone is different and every situation is unique. It’s often helpful to talk it through with a professional to help you work out the best approach. Give us a call or send us an email to have a chat about your concerns.

We have a free support program for people who are concerned about a loved one’s substance use. We also provide a range of support for families including intervention services. If you are unsure or would like some more information please take our ‘Are They an Addict’ quiz.

What is the purpose of Arrow Health’s programs?

To bring people together to change lives.
Our programs have been developed to help individuals suffering from substance use disorder and addiction. Our programs provide an opportunity to learn about the disease, manage how to live with it, and plan for the future.

What should I expect during the intake and assessment process?

When you book an initial intake assessment, you will have a 30 – 60 minute phone call with a member of our intake team. During this call, our staff will work with you to understand your unique situation and recommend the best approach for your treatment and recovery.

You will be provided with various options for treatment for your consideration. These may include counselling, hospital detox and withdrawal, rehab, inpatient or outpatient programs, or a referral. If you choose to join one of our inpatient programs, you will be offered support through our pre-admission program to help you navigate the days leading up to your admission at Arrow Health.

Is addiction treatment confidential?

The Commonwealth’s Privacy Act 1988 protects the privacy of your health information. In general most of what you inform your medical team of remains confidential, however there are some exemptions to this:

There is a serious risk to you or another person
It’s required by law
It’s part of approved research
There are overwhelming external interests

How do I support a loved one who is in addiction treatment?

There are a number of ways in which you can support a loved one in addiction treatment. We provide a number of services to support families, including our free family support program and family counselling. We also have numerous resources within our blog posts to help provide information including how to support your friend battling substance use disorder, and how to talk to someone about their addiction.

What if I have a co-occurring mental health disorder?

Arrow Health have onsite psychiatrists and our team are experienced in supporting people suffering from dual diagnosis.

How do I choose the right AOD treatment provider?

It can feel overwhelming when trying to choose a suitable AOD treatment provider. Some important aspects to consider include:

Is the facility accredited?
Are the staff qualified and experienced?
What is the centre’s approach to treatment?

We have put together some resources to help you through this experience. Please take a read of our blog – What to look out for when choosing AOD Treatment.

We have also compiled a list of questions for you to have ready when reaching out to AOD treatment centres. Download our ‘Questions to Ask’ PDF.

Treatment

What types of treatment programs are available?

We offer a range of programs, including counselling, detox and withdrawal, inpatient and outpatient rehab programs, and family support services.

How long does treatment generally last?

Up to 28 days for detox and withdrawal and 30-90 days for rehab with the option to extend and/or attend Day Programs or Aftercare programs.

Treatment duration varies. We provide short-term detox programs to longer-term rehabilitation depending on an individual’s needs.

What is the cost of treatment, and is financial assistance available?

Costs vary depending on the program and duration. Please call us or visit our fees page for more info.

Can I continue working or studying while undergoing treatment?

There are a range of options available for those who have commitments that they are unable to take time away from to complete an inpatient stay. Both our outpatient program and counselling sessions are available for those who need time available elsewhere outside of treatment.

What kind of therapies are used in treatment at Arrow Health?

At Arrow Health, our programs are international best-practise and based on the Minnesota Model and Therapeutic Community Model.

Our holistic approach treats clients through a mix of therapeutic approaches including:

Neuroscience
Medical Detox and abstinence
Cognitive behavioural therapy
Dialectical behavioural therapy
Psycho-education
Group therapy
Psychotherapy
Psychoanalysis
Therapeutic Community
Self-efficacy and motivation
Mindfulness based interventions
Family therapy

What role does family play in addiction treatment?

At Arrow Health we believe that families play an important role in recovery and we provide a number of support services for families. Including our Free Family First Step Program

Are medications used in treatment?

Arrow Health operates a private hospital where medications are utilised as required and prescribed. Our Doctors are experts in their fields, experienced in treating addiction, and will work with patients on an individual basis.

Can I bring my medication with me to treatment?

Yes. Any prescribed medication you are on will need to be provided to the admissions team upon your arrival. This will be administered throughout your treatment under staff supervision. Please ensure you bring original pharmacy scripts that accompany all medication.

What are the success rates of treatment?

There are multiple factors which can contribute to the success rates of treatment.
Recovery is a deeply personal journey and many elements can influence its outcome including:

readiness for change
type and duration of treatment
support systems
co-occurring mental health conditions

Recovery is a continuous process and success may look different for everyone.

At Arrow Health, our tailored approach offers support to meet individual’s unique needs to improve the likelihood of success over time.